Frequently Asked Questions
Do you have questions about our products, order or general question? Then view the frequently asked questions below.
How will my order be delivered?
Your package will be delivered as follows: you decide when your order will be delivered. The carrier will schedule an appointment with you for this. We deliver your order to the front door on the ground floor. This means that you are responsible for providing the necessary assistance when lifting the package in or out.
Don't forget to measure door frames, stairwells or elevators before we start delivery. This prevents unnecessary surprises.
What are the shipping costs?
Shipping costs depend on the size of the product and its weight class. On the checkout page you can see the exact shipping costs of the products.
Each product page contains an estimated shipping time. Shipping is when we send the product to our delivery partner, not when it arrives at your door. Rest assured, we will do everything we can to get the products to you as quickly as possible.
I have received a damaged item.
Was your order delivered damaged? Annoying! We understand that you are disappointed. We are happy to help you as quickly as possible with an item without a dent or scratch.
In order to help you quickly, we ask you to take photos of the damage and email them together with your order number to info@puremaison.eu . Please note, keep the original packaging of the article!
Do the products have a warranty?
We ensure that when you purchase a product from Pure Maison, it is in good condition and continues to work as expected under normal use. This is our and the standard legal guarantee.
The legal warranty means that a product is or must do what you as a consumer can reasonably expect from it. If this is not the case, we will provide a solution. This could be the repair of the product, replacement or refund of the purchase price.
How can I return an article?
Not completely satisfied with your order? That can happen. An item cannot simply be returned, this is only possible if there is a justified complaint about the item.
A service notification must then be sent by e-mail with the following information:
- Complaint description:
- Order number:
- Item number:
What payment methods do you accept?
We try to make payment as easy as possible for you. You can complete your order safely with the following payment methods:
iDEAL – EPS – Sofort Banking - KBC: via your bank's trusted online payment environment.
Klarna: with Klarna you pay 14 days after receiving your products.
Credit card: with your Visa, Mastercard or American Express
PayPal: with the convenience of your PayPal account