We ensure that when you buy a product from Pure Maison that it is in good condition and continues to work as expected under normal use, this is our and the standard legal guarantee. The legal guarantee means that a product is or must do what you as a consumer can reasonably expect from it. If this is not the case, we will provide a solution. This could be the recovery of product replacement by refunding the purchase amount.
The shipping costs depend on the size of the product and the weight class. On the checkout page you can see the exact shipping costs of the products. Each of our product pages contains a dispatch estimate. Dispatch is when we send the product to our delivery partner, not when it arrives at your door. Rest assured that we’re doing all we can, to get the products to you as quickly as possible.
You decide when your order will be delivered to your doorstep. The transporter will plan an appointment with you. We will deliver your order to the front door at ground level. This means that you’re responsible for the necessary help for lifting the products inside or upstairs. Don’t forget to measure door openings, stair wells or elevators before we start with the delivery. This will prevent unnecessary surprises.
An item cannot simply be returned, this is only possible if there is a justified complaint about the item. If you get an confirmation from us for returning it must be within 14 days after delivery date.
A service notification must then be sent by e-mail containing the following:
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