Shipping Information
You decide when your order will be delivered to your doorstep. The transporter will plan an appointment with you. We will deliver your order to the front door at ground level. This means that you’re responsible for the necessary help for lifting the products inside or upstairs. Don’t forget to measure door openings, stair wells or elevators before we start with the delivery. This will prevent unnecessary surprises.
The shipping costs depend on the size of the product and the weight class. On the checkout page you can see the exact shipping costs of the products. Each of our product pages contains a dispatch estimate. Dispatch is when we send the product to our delivery partner, not when it arrives at your door. Rest assured that we are doing all we can, to get the products to you as quickly as possible.
Has your order been delivered damaged? Annoying! We understand that you are disappointed. We'd love to help you out with an article without dent or scratch as soon as possible. To help you quickly, we ask you to take photos of the damage and email them together with your order number to info@puremaison.eu Please note, keep the original packaging of the article!
Orders and Returns
You can track your order via your account. There you can see the order status of your order. Want to know more about your order. Send us an email at info@puremaison.eu
We ensure that when you buy a product from Pure Maison that it is in good condition and continues to work as expected under normal use, this is our and the standard legal guarantee. The legal guarantee means that a product is or must do what you as a consumer can reasonably expect from it. If this is not the case, we will provide a solution. This could be the recovery of product replacement by refunding the purchase amount.
Has your order not been delivered? Annoying! We understand that you are disappointed. We'd love to help you out with an article as soon as possible. To help you quickly, we ask you to send us your order details with your order number to info@puremaison.eu.
We'll find out what happend and will help you with an appropriate solution as soon as possible.
Not entirely happy with your order? This can happen An item cannot simply be returned, this is only possible if there is a justified complaint about the item.
A service notification must then be sent by e-mail containing the following:
Complaint description:
Order number:
Article number:
Payments
We try to make payment as easy as possible for you. You can complete your order securely using the following payment methods:
iDEAL – EPS – Sofort Banking - KBC: via the trusted online payment environment of your bank.
Klarna: with Klarna you pay 14 days after receiving your products.
Credit card: with your Visa, Mastercard or American Express
PayPal: with the ease of your PayPal account
iDEAL – EPS – Sofort Banking - KBC: via the trusted online payment environment of your bank.
Klarna: with Klarna you pay 14 days after receiving your products.
Credit card: with your Visa, Mastercard or American Express
PayPal: with the ease of your PayPal account
Haven't been able to fulfil your order or aren't successful with finishing your payment? Do let us know via info@puremaison.eu or try at a later time. We're constantly working on our website and thus also fixing issues that can arise.
If You Have More Questions
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